THE IMPORTANCE OF TRAINING AND DEVELOPMENT : The Training Process

Dessler(2008), explained the training process is aimed at improving the performances of individuals and groups of employees in the organization. It is an organized activity for increasing the knowledge and skills of the employees. It comprises of a systematic method for transferring technical and management skills to the employees. This training process is an important activity for both organization as well as the employees. Developed skills of employees via training will secure the employee job as well and from organization aspect the skills gain through the trainings by the employees an asset for the organization.

In the process of Training and development following steps are being considered (Dessler, 2008).

Step 01. The first is need analysis – in this step identifying the specific job performance skills required to assess the prospective trainee’s skills. And then develop a specific measurable knowledge and performance objectives (SMART objectives) based on what lacking behind.

Example: In Sri Lanka Telecom PLC use the PERFORMANCE APPRAISAL sheet add the required trainings by the employees. Employees has to mention what they expect to get trained during the next business year.

Step 02. In the second step it will be the designing of the training program content including work books , exercises and activities. Here the organization use the techniques like on the job trainings and computer assisted learning’s

Example :Training and Development team will gather the information of training requirements of employees from the PE sheet and then analyses the requirements. Sri Lanka Telecom has in house certified trainers for various areas. And if the employee requirements are to be catered via external parties then the resources will be looked at with the recommendations of registered institutes.

Step 03. Then comes the Validation step, here the designed training program will be presented to a small audience to check wheatear it is according to the requirements.

Example: The selected samples of external resource personnel’s have to present a sample session to the Training and Development team on their contents of the delivery. Then a panel of judges will select the best .

Step 04. Fourth step is to implement the program to the targeted group of employees.

Example: Once selected, the training program will be make available at the training center of Sri Lanka Telecom and the employees will be notified via internal emails

Step 05. At last it will be the evaluation step in which the management asses the program success or the failure.

Example :A test will be conducted to the participants of the selected training program. An evaluation sheet will be given to all the participants to evaluate the tearing program

In order to understand the training process the following video found in YouTube will help you more. Therefor follow the video with the theory for a better understanding

Title : 5 steps to design effective training process